Frequently asked questions
All orders are packed and shipped from our store in West Chester, PA.
Shipping rates are calculated automatically depending on the product weight, destination and shipping class you select at checkout.
Carrier Options & Delivery Times
Our standard shipping method is USPS. We offer First Class, Priority* and Express Mail.
Most orders ship within 2-3 business days, unless otherwise noted in the product info for the item that you’re ordering. Shipments are typically delivered in 5-7 business days, depending on the method you selected.
During this time, please be patient. Shipping times may be slightly delayed due to COVID-19.
Ordering and Payment
For all goods sold in our online shop, simply follow the payment prompts within each product to complete your order.
For custom work, we will send you an invoice to collect payment before your finished product is shipped to you.
Returns and Exchanges
If, for any reason, you’re not satisfied with your purchase, please contact us at
firstname.lastname@example.org so that we can take care of you.
Refunds can be issued for items that are returned in new condition with tags on, within 30 days of purchase. All other items can be exchanged. Items not eligible for return or exchange: “Final Sale” clearance items and Northbrook Press wholesale/custom orders.
If you have questions or a special circumstance, please call or email us so we can take care of you personally.
We’ll send you an email with instructions and a pre-paid shipping label (at no charge to you). Once your items have been received, your full refund will be processed using your original form of payment and should post within 5 business days.
We’ll verify that the item you’d like us to ship instead is in stock and then send you an email with instructions and a pre-paid shipping label (at no charge to you). Once we’ve received your original purchase, we’ll ship your replacement item out immediately. If a balance is owed (due to a difference in price), we’ll call you for payment before shipping. If we owe you money, we’ll refund it to your original form of payment.
If you are interested in printing a custom design through us, please reach out to email@example.com to get the ball rolling.