FAQ

Frequently asked questions

Shipping


All orders are packed and shipped from our location in West Chester, PA. Rates Shipping rates are calculated automatically depending on the product weight, destination and shipping class you select at checkout. Carrier Options & Delivery Times Our standard shipping method is USPS. We offer First Class, Priority* and Express Mail. Shipments are typically delivered in 5-7 business days, depending on the method you selected. During our busy season which is September through December, our process usually takes 7-10 business days to print or embroider AFTER the apparel arrives on location. If you need your product sooner, please give us a call to see if we can accommodate your needs. During this time, please be patient. Shipping times may be slightly delayed due to COVID-19.




Ordering and Payment


For all goods sold in our online shop, simply follow the payment prompts within each product to complete your order. For custom work, we will send you an invoice to collect payment before your finished product is shipped to you. We require a 50% deposit before we order your garments and proceed with any printing method. The last 50% is collected upon completion of your order.




Returns and Exchanges


If, for any reason, you’re not satisfied with your purchase, please contact us at hello@northbrookpress.com so that we can take care of you. Return Policy Refunds can be issued for items that are returned in new condition with tags on, within 30 days of purchase. All other items can be exchanged. Items not eligible for return or exchange: “Final Sale” clearance items and Northbrook Press wholesale/custom orders. If you have questions or a special circumstance, please call or email us so we can take care of you personally. Refunds We’ll send you an email with instructions and a pre-paid shipping label (at no charge to you). Once your items have been received, your full refund will be processed using your original form of payment and should post within 5 business days. Exchanges We’ll verify that the item you’d like us to ship instead is in stock and then send you an email with instructions and a pre-paid shipping label (at no charge to you). Once we’ve received your original purchase, we’ll ship your replacement item out immediately. If a balance is owed (due to a difference in price), we’ll call you for payment before shipping. If we owe you money, we’ll refund it to your original form of payment. Printing Issues We strive to provide our customers with the best quality of printing and embroidery. If you are dissatisfied with your product, we want to make it right for you! Please reach out to us with any concerns.




Custom Printing


If you are interested in printing a custom design through us, please reach out to hello@northrbookpress.com to get the ball rolling. Although we prefer to source your garments ourselves, we do accept blanks provided by the customer. We ask that you DO NOT provide us with previously washed or treated materials as that effects the durability and quality of printing. For any questions, please give us a call!